- Frequently Asked Questions

Frequently Asked Questions

 

What is ANB Invest Tadawul?
ANB Invest Tadawul is the online trading service offered by ANB Invest to its customers. Once subscribed, customers will have online access to their investment account & portfolio and will be able to place buy & sell orders on the exchange, monitor their investment portfolio and view market news and announcements, etc.

 What are the services offered by ANB Invest Tadawul?
The Service allows you to access and trade on the market, and provides you with advanced analytical tools which help you monitor your investments and returns; you can also select the language of your choice, update your personal information (such as your email address, phone number, etc.). Below are listed some of the functions, features and benefits:

  • Trade with absolute comfort and ease.
  • Gain a comprehensive overview on your portfolio and evaluate your investments through various profit/loss reports.
  • Immediately transfer between your sub-accounts or between your investment account and your current account (at Arab National Bank).
  • Easily view and print your portfolio and account statements and save them in PDF or Excel format.
  • Prepare orders in order baskets.
  • Place orders outside the market price range.
  • Use Advanced Graphical Tools containing a set of technical indicators such as Average True Range, Bollinger Band, Moving Average, Standard Deviation, etc.
  • Use Advanced Technical Analysis Tools for historical data such as quantity monitor, cash-flow analysis and conditional follow-up lists.
  • See latest announcements and news of companies traded in multiple markets.
  • Market Depth: monitor the top 10 buy orders and top 10 sell orders of almost all listed companies in multiple markets.
  • Customized experience through creating your own watch-lists in order to help you follow-up & trade in local shares.

How secure is ANB Invest Tadawul website for trading purposes?
When you login to the Service, your password will be automatically encrypted and nobody will be able to read it. This is in addition to service-specific protection software and constant monitoring by our qualified staff. To further reassure our customers, we enforce a number of hidden verification tools to abort fraudulent penetration attempts.
Therefore, ANB Invest Tadawul usage is highly secure, where a Dual Factor Authentication (DFA) code has been activated in order to prevent any unauthorized access to your account. After logging in, you will receive a text message on your registered mobile containing a one-time access verification code.

Who is the source provider of the prices Tadawul information available into ANB Invest Tadawul services?
Market Information and Prices disseminated among other Tadawul Information are provided by Tadawul though DirectFN Information Provider. The Power by DirectFN indicates DirectFN as the technology provider of the products used by ANB Invest and is the provider of Market Information and Prices disseminated.

How can I subscribe to ANB Invest Tadawul?
You need to register online through www.anbinvest.com.sa where you will be requested to fill out your ID number and your portfolio number.
You will then receive a security code; enter this number in the required box.
Click on the ‘Submit’ Button; now enter the following:

  • Username
  • Password
  • Password confirmation

After you click on submit, press ‘Home’ and login to receive your one-time password (OTP) through SMS. We will communicate necessary details to you through your mobile. After that, you can start using the Service directly.

What should I do if I am facing login-related problems?
For assistance or inquiries, please email us at td@anbinvest.com.sa
For further information, please call ANB Invest Tadawul Services:
From inside the Kingdom: 800 124 6363
From outside the Kingdom +966 11 4062500 Ext. 4740

How can I subscribe to ANB Invest Tadawul Plus?
To subscribe to “ANB Invest Tadawul Plus” (live pricing service), first subscribe to the free “ANB Invest Tadawul” service, credit the subscription fees to your investment account, Login to ANB Invest Tadawul online service and then upgrade your subscription from “Product(s) Subscriptions” menu inside ANB Invest Tadawul online trading service.

Who is eligible to trade on the Saudi market through ANB Invest Tadawul?
The Service is available to all ANB Invest customers who also maintain an active current bank account with ANB linked to their investment account.

Are there any conditions to subscribe to ANB Invest Tadawul?

  • The customer must have an active local share portfolio with ANB Invest.
  • The customer must have a valid email address and mobile number.
  • The customer must agree & sign the applicable Terms & Conditions and the Service charges.

Does ANB Invest charge a subscription fee against online services provisioned?
ANB Invest offers a FREE “Welcoming Package” that includes a rich set of investment platforms such as browser and mobile / tablet apps trading services. The customer may upgrade to higher packages such as the “Investor”, “Trader” or “Professional” package . The upgrade subscription fee for each package is available under the “Products Subscriptions” option in ANB Invest Tadawul online service.

What are the main functionalities available on the various execution channels?

What commission rate does the Company apply to trading via ANB Invest Tadawul?
Standard Tadawul commission of 0.00155 on trade amount is applicable. Discounts on commission are offered to customer based on trading performance.

What Securities can I purchase through ANB Invest Tadawul?
All securities listed on Tadawul stock exchange are tradable through this Service.

What are the trading hours on the Saudi Stock Exchange (Tadawul)?
Trading hours are shown in the following table:

Day

Trading Session

Sunday to Thursday

10:00 AM to 3:00 PM

Friday & Saturday

Market is Closed

 Market will be also closed during holidays and the dates are announced on Tadawul website.
 

Can I input offline orders outside Tadawul trading time?
Yes, you can.

What is the Customer Number that the system is asking about?
The Customer Number stands for the Investment Portfolio Number.

How can I change the Password?
You can change the password through the “Forgot Password” button below the Password input field in the login page.

Can I change the order price and quantity?
Yes, you can change the quantity and price of any outstanding order.

Am I able to add more than one Watch list?
You can add up to 10 watch lists with different names and you can add 25 Companies in each watch list.

Can I transfer cash from my Investment Account to my Current Account through mobile applications?
No. But you can make those transfers through the ANB Invest Tadawul online service, TWS  or by calling 920011878.

For further information
Please call ANB Invest Tadawul toll free 800 124 6363.
For a Service demonstration, please Click here.

Important information:

  • To access ANB Invest Tadawul from your PC or laptop, please upgrade to one of the following browsers: Internet Explorer 9.0+, Firefox 4.0+, Chrome 13.0+.
  • To open the reports generated, please install Adobe Acrobat Reader.
  • ANB Invest Tadawul is accessible anywhere where Internet access is available, making it easier for you to conduct your business anywhere, anytime. Therefore, extreme caution should always be exercised when using public computers (e.g. at offices, cybercafés, airport lounges etc.).